Shipping Policy

We strive to ship all orders within 24 hours of receiving them. Orders placed on or immediately before weekends or public holidays will be shipped on the next business day. Please note that during high volume periods, promotional sales, or pre-orders, processing and shipping times may be extended.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also view your order status anytime from your account page.

Please ensure you provide a valid email address at checkout to receive tracking updates. Tracking numbers and shipment confirmations will be sent via email. Shipping carriers and methods may vary depending on location.

We are not liable for packages lost or delayed due to incorrect address information. If a package is returned to us due to an unverified or incorrect address, the customer will be responsible for additional shipping charges to resend the order.

We currently ship across Canada, with all orders dispatched from Québec. We're working on expanding to additional countries in the future.

Most orders arrive within 3-5 business days, depending on your delivery address. Delivery times are estimates and may vary during peak periods, severe weather, or due to carrier delays.

We offer free shipping on all orders at $45 and above. Orders under $45 ship for a flat rate of $9.99.

We are not responsible for damage incurred during shipping by carriers. Upon receipt, please inspect your package and report any visible damage or missing items to info@faithfulchemistry.com within 48 hours, enclosing your order number and photos of the product and packaging. This helps us resolve issues faster with the carrier and arrange a replacement or refund where appropriate.

If your tracking says delivered but you can't find your package, please check around your delivery location and with household members or neighbours. Please allow up to 24 hours, as carriers occasionally mark parcels as delivered before they arrive.

If you still can't locate a package, or you received an incorrect item, contact us and we'll help investigate.

To avoid delays, please review your order carefully before checkout. If you need to add items, make changes or cancel your order, you may do so directly from your account page before your order ships. Once an order has been shipped, changes or cancellations may not be possible.