Frequently Asked Questions

At Faithful Chemistry, every formula is built around specific skin concerns with ingredients carefully selected for their function. We then deliver those formulas in formats such as hydrogels and overnight peel-off masks to ensure optimum delivery and absorption by the skin.

Faithful Chemistry products are currently available exclusively through our website. Purchasing directly from us ensures you receive authentic products, the latest launches, and access to exclusive offers.

Faithful Chemistry products are currently made in China. The world’s most advanced bio-collagen hydrogel and peel-off manufacturing expertise is concentrated in Asia, and we chose our facilities for their capability: they are ISO 22716-certified and operate under GMP guidelines, the highest global standard for cosmetics hygiene, safety and quality. Every formula is notified with Health Canada and verified against the Cosmetic Ingredient Hotlist.

Choose the Bio-Collagen Deep Restore Mask for an instant boost of hydration, improved appearance of pores and fine lines and visibly plumper skin. Choose the Collagen Overnight Wrapping Mask for radiant, smooth skin with a slight mattifying effect. The Collagen Mask Duo pairs both for a complete ritual.

Both masks leave the skin supple, hydrated and glowing immediately after use. With consistent use, the Bio-Collagen Deep Restore Mask helps even out skin tone, improve the appearance of fine lines and build a moisture reservoir that lasts beyond wear time. The Collagen Overnight Wrapping Mask helps brighten skin and even out skin tone and texture over time.

When used once per week: the Bio-Collagen Deep Restore Mask (4 masks) lasts approximately 4 weeks, and the Collagen Overnight Wrapping Mask lasts approximately 8 weeks, depending on the amount applied per use.

Yes, both the Bio-Collagen Deep Restore Mask and the Collagen Overnight Wrapping Mask are suitable for all skin types.

The Bio-Collagen Deep Restore Mask works best worn overnight as the last step of your skincare routine, though it can be used at any time of the day. The Collagen Overnight Wrapping Mask should be applied as the final step of your nighttime routine.

After cleansing, prep the skin with a gentle toner. Remove the protective film on either side of the mask and adjust the mask to the contours of your face. Leave on until the mask turns transparent (typically 1-3 hours, or overnight for more pronounced results). Gently remove.

After cleansing and moisturizing, apply an even, generous layer to the face as the final step of your skincare routine, avoiding the neck, eye and lip areas. Allow the mask to dry for approximately 15 minutes before going to bed. In the morning, gently peel off, rinse with warm water and a gentle cleanser, then follow up with a moisturizer and SPF.

The longer either mask stays in contact with the skin, the more beneficial ingredients the skin absorbs. Keep the Bio-Collagen Deep Restore Mask on until it turns transparent, or overnight; leave the Collagen Overnight Wrapping Mask on overnight.

The mask can be peeled off easily without any discomfort. A gentle rinse post-removal is recommended.

We recommend using each mask once or twice weekly for best results.

No, both masks absorb completely without leaving a greasy residue. The initial glass-skin finish will naturally transition into a soft, hydrated glow once you wash your face.

Both masks are designed for the same once or twice weekly cadence, so the simplest approach is to alternate them across your week. Reach for the Bio-Collagen Deep Restore Mask for an intensive hydration and pore-refining boost, and the Collagen Overnight Wrapping Mask for a brightening, complexion-smoothing reset. Using them on separate nights lets you enjoy the full benefit of each formula without layering too many active ingredients at once.

Yes. Both masks slot into your existing routine: the Bio-Collagen Deep Restore Mask after cleansing and toning, and the Collagen Overnight Wrapping Mask as the final step of your nighttime routine.

No, we do not recommend using strong actives such as retinol in combination with the wrapping mask as this could significantly amplify absorption and cause irritation.

Our formulas are built around active ingredients such as probiotics, niacinamide, collagen and hyaluronic acid, chosen for their efficacy and substantiated by peer-reviewed scientific research. Full ingredient lists are available on each product page and in our Ingredient Dictionary.

The Collagen Overnight Wrapping Mask is fragrance-free. The Bio-Collagen Deep Restore Mask is synthetic-fragrance-free. It contains Rose Water (Rosa Damascena Flower Water), which is naturally fragrant, along with other naturally aromatic botanical extracts including orris root, pear and melon.

Yes, both the Bio-Collagen Deep Restore Mask and the Collagen Overnight Wrapping Mask are non-comedogenic, which means neither will clog pores.

Yes. All our products have been notified with Health Canada. Additionally, all our products are manufactured at ISO 22716-certified skincare manufacturing facilities, following the highest global standards for cosmetics hygiene, safety and quality.

The masks are formulated to be gentle and non-irritating. However, if you have active eczema, rosacea, open wounds, or a known allergy to any listed ingredient, consult a dermatologist before use. Full ingredient lists are available on each product page.

Both masks are formulated to be gentle and non-irritating. As with any new skincare product during pregnancy or breastfeeding, we recommend speaking with your healthcare provider first.

We offer free shipping on all orders at $45 and above. Orders under $45 ship for a flat rate of $9.99.

We currently ship across Canada. We’re working on expanding to additional countries in the future.

All Canadian orders are shipped from Québec.

We strive to ship all orders within 24 hours of receiving them. Orders placed on or immediately before weekends or public holidays will be shipped on the next business day. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

Most orders arrive within 3-5 business days, depending on your delivery address. Once your order has shipped, you’ll receive a tracking email so you can follow its progress. Please note that delivery times are estimates and may vary during peak periods, severe weather, or due to carrier delays.

Once your order ships, you will receive a confirmation email with a tracking link. You can also view order status from your account page.

We accept all major payment methods supported by our secure Shopify checkout, including Visa, Mastercard, American Express, Visa Debit, Shop Pay, Apple Pay and Google Pay. All payments are processed securely using encrypted payment technology to help keep your information safe. Available payment methods may vary depending on your device and browser.

Please contact us as soon as possible after placing your order. If your order hasn’t entered fulfilment, we’ll do our best to update it. Once an order has been processed or shipped, we’re unfortunately unable to make changes.

You can request a cancellation from your account until your order has been shipped. Once an order has been shipped, we’re unable to cancel it.

Please check around your delivery location, with household members or neighbours, and allow up to 24 hours, as carriers occasionally mark parcels as delivered before they arrive. If you still can’t locate your package, contact us and we’ll help investigate with the shipping carrier.

Not at this time. We’re hoping to introduce digital gift cards in the future.